Shipping Policy

Where we ship

We ship worldwide — to the United States, Canada, and more than 240 other countries and regions.

Shipping costs

Orders shipped to the United States and Canada ship free — no minimum order, no code needed. For all other countries, a flat $14.99 USD shipping fee applies per order.

Processing time

Orders are processed within 1–3 business days. Once your order ships, we’ll email you tracking information so you can follow your package door to door.

Delivery estimates

After dispatch, estimated delivery times are:

• United States: 5–14 business days
• Canada: 5–15 business days
• International (all other countries): 10–25 business days

These are estimates based on typical transit times — not guarantees. Carrier delays, customs inspections, severe weather, and busy holiday periods can add extra time. If your tracking hasn’t updated in a while, email us and we’ll look into it for you.

Customs and import duties: international orders may be subject to import duties, taxes, or customs clearance fees set by your country. These charges are not included in our shipping fee and are the customer’s responsibility.

Please check your address

Double-check your shipping address at checkout. If a package comes back to us because of an incorrect or incomplete address, we’ll contact you to arrange reshipment, which may require an additional shipping fee.

Returns

Changed your mind? You have 30 days from the date of delivery to request a return.

Condition requirements: to be eligible, items must be unopened, unused, and unwashed — in their original packaging. For hygiene reasons, we cannot accept returns on products that have been opened or used by your pet — we hope you understand.

How to start a return: you must contact us first.

1. Email us at jollypets.social@gmail.com within 30 days of delivery and include your order number.
2. We’ll confirm eligibility and send you return instructions.
3. Ship the item back to us. Return shipping is the customer’s responsibility, unless the item arrived damaged or incorrect.

Once we receive and inspect your return, we’ll issue a refund to your original payment method within 5–10 business days.

Damaged or wrong items

If your order arrives damaged, defective, or simply isn’t what you ordered, contact us within 14 days of delivery — photos help. We’ll make it right with a replacement or a refund, and you won’t need to send the item back unless we ask.

Questions?

Email us anytime at jollypets.social@gmail.com — we aim to reply within 2 business days.