Terms of Service
Welcome to Jolly Pets co ("we," "us," "our"). These Terms of Service govern your use of jollypets.shop and any purchase you make from us. By accessing our store or placing an order, you agree to these terms. If you do not agree, please do not use our store.
Products and pricing
We work hard to display our products and prices accurately. All prices are listed in US dollars (USD). Prices, promotions, and availability may change at any time without notice. If we discover a pricing error on your order, we reserve the right to cancel the order and refund you in full.
Orders
Placing an order does not guarantee we will accept it. We reserve the right to refuse or cancel any order — for example, if an item is out of stock, if we suspect fraud, or if there is a pricing or product information error. If we cancel your order, you will receive a full refund to your original payment method.
Shipping
Orders are processed within 1–3 business days. Estimated delivery is 5–14 business days for addresses in the United States and 5–15 business days for addresses in Canada. Delivery times are estimates, not guarantees — delays outside our control (carrier delays, customs, weather, holidays) can occur. See our Shipping Policy for full details, including tracking and returns.
Returns and refunds
We accept returns within 30 days of delivery, provided items are unopened, unused, and unwashed — in their original packaging. For hygiene reasons, products that have been opened or used by your pet cannot be returned. To start a return you must contact us first at jollypets.social@gmail.com with your order number. See our Shipping Policy for the full returns process.
Product use
Our products are intended for pets. Always supervise your pet while using our products, and discontinue use if the product becomes damaged.
Intellectual property
All content on this site — including text, images, graphics, and our logo — is the property of Jolly Pets co and may not be copied, reproduced, or used without our written permission.
Limitation of liability
To the maximum extent permitted by law, Jolly Pets co is not liable for any indirect, incidental, special, or consequential damages arising from your use of our store or products. Our total liability for any claim related to a purchase is limited to the amount you paid for that order. Nothing in these terms limits any rights you may have under applicable consumer protection laws.
Governing law
These Terms of Service are governed by the laws of the Province of Ontario, Canada, without regard to conflict-of-law principles.
Changes to these terms
We may update these Terms of Service from time to time. The version in effect at the time you place your order applies to that order.
Contact us
Questions about these terms? Email us at jollypets.social@gmail.com or visit our contact page.
Last updated: October 2026